“WOW” Moments

Recently I was assigned to review and approve claims for our senior patients. My first reaction was panic! I saw how many of these dated back to the summer of 2022.  At a glance, I saw it was 300 and each service date is only given 5 days to review. The feeling of being overwhelmed struck my head calculating – “How am I going to finish 30 claims per service date within 5 days on top of projects and other day-to-day stuff?”  After a few minutes chat with my supervisor, we both agreed that I just do the best that I can.  

Each day, I squeeze in 10 claims in-between my regular projects and I started working 2-3 hours each Saturday from 7:30 AM through 10:30 AM while running my laundry and listening to my Christian radio for inspiration, working my way throughout the morning cranking as much as I can within the three hours.

Yesterday, the person in charge of uploading these claims chatted with me on Slack and I discovered that the claims are not just 300 – it is 2800 and continues to flow in volumes. I was staring at my computer on the Slack message, just shrugged my shoulders and smiled, and said to myself “It will be okay.” She also mentioned that she is the only one uploading the claims by herself in her department. I just responded, “There goes our weekend.”

Later in the afternoon, she sent a heads-up to the group for awareness advising everyone that we would need to pay the additional interest charges since this is a special case. She also captured in the email that 800 claims were reviewed and approved in less than a month. “Did she write 800?” looking at the numbers, I was in disbelief and felt “Wow!” I never imagined that I would be able to do 800 in three weeks!

One lady responded in the email thoughtlessly “What’s our expected internal timeline for review and to get these processed?” then a thoughtful and kind response from the same lady I was working with responded back with “5 days once we’re caught up, but that’s not humanely possible for one person, even if poor Des didn’t have other duties. Once we resolve their backlog, we should be good to go.”  I stared at her response, “Did she just say my name? Did she just express compassion on behalf of my predicament?  Another unexpected wow emotion just crept inside me and left me in amazement.

God puts an army of people in our lives who protect us from the harsh thoughts, actions, and words of others.

He showed the goodness in people around me; my supervisor and the lady who spoke with compassion expressing her inner thoughts on my behalf – I saw the action and love of God in them.  

How beautiful to witness that in times of uncertainty. There are people around us whose kindness flows from their hearts and brings peace to others. They are the Armies of God amongst us.

© fm1 5.6.23

In Psalm 91:14-16

14 “Because he loves me,” says the Lord, “I will rescue him;
    I will protect him, for he acknowledges my name.
15 He will call on me, and I will answer him;
    I will be with him in trouble,
    I will deliver him and honor him.
16 With long life I will satisfy him
    and show him my salvation.”

Psalm 19

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